"My family and I recently holidayed in the US and flew Virgin Atlantic. We spent most time in Las Vegas and were then due to spend a little time in New York before flying home.
The Vegas - Newark flight was on Virgin's code share partner, Continental, and a a day or two before we were due to fly we heard from Virgin our flight had been cancelled - which was getting us in with time for dinner that night - so they had re-booked us on one arriving late evening. This wasn't what we wanted and we found there was an earlier flight that would suit us better and rang Virgin to change.
Unbelievably they said that, yes, they could change the flight but it would cost us £65 + £240 = £305 - even though it was not our fault! No amount of explanation,anger or logic would get them to change that.
So we then rang Continental Airlines, explained the situation and they changed the flight - with a smile and no charge!"
I think a hefty Ditched Helicopter Award is due to Virgin Atlantic for this crass nonsense.
- and I am very pleased for Continental Airlines to receive a Golden Helicopter Award for excellent service.
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