Sunday, September 09, 2007

Some Airline Helicopter Awards

British Airways

I've been a massive supporter of British Airways over the years and for some time they really got it right and were the best in the business. However I've had it with them now - my wife and I had a flight from Singapore where the cabin staff were surely, the food inedible and they couldn't turn the temperature of the plane down. It's not good enough and British Airways there fore receive a Ditched Helicopter Award for lousy service.

Singapore Airlines
Emirates Airlines

Singapore Airlines and Emirates Airlines on the other hand are simply the best. I have many excellent example of outstanding service - including recently when my SQ flight developed a fault and we had a plane change.
So both of them get The Golden Helicopter Award for outstanding Service.

More Helicopter Service Awards

I seem recently to have been experiencing the two extremes - and whilst it's the bad service that sticks in your mind the longest, let me share with you two establishments that leave you with the warm glow of having had a wonderful experience.

Chris, my wife, and I have fallen in love with The Scilly Islands - which for those who don't know, are about 30 miles into the Atlantic off the South West tip of England. We fly there by helicopter (how else!) and we stay the night before the flight in the lovely town of Penzance in Cornwall.

We have discovered a small hotel there, The Camilla House, which is exceptional. Susan and Simon Chapman gave up the rat race in London and moved to Penzance four years ago and they have just finished refurbishing the hotel up to their very high standards. It's very special.

So A Golden Helicopter Award goes to the Camilla House.

On a similar vein I've now stayed at two Shire Hotels in the UK- indeed we ran a recent Professional Speakers Association National Meeting at their Leeds hotel and it's a similar story of service. The staff simply cannot do enough for you, the facilities are excellent .and the food exceptional - and how many hotel chains can you say that about?

A Golden Helicopter Award then to Shire Hotels also.

About Me

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Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.