Sunday, February 05, 2012

Ditched Helicopter Award to Emirates Airlines/Servisair

I can normally say no wrong about Emirates Airlines but they need to do something about their service partner at Birmingham Airport, Servisair.

I had a new knee in early December and the two weeks before that I was flying Emirates from Birmingham and, being unable to walk far pain free, needed golf cart transport to the gate if possible. I looked at the website - nothing, so when I checked in with the Servisair rep (on behalf of Emirates) I explained my situation and asked what I should do - both in Birmingham and in Dubai upon arrival.

The first problem was that she barely spoke English and had great difficulty understanding what I was talking about and when she did she was totally dismissive - basically saying she didn't know and wasn't prepared to find out. It was very much like the level of service you used to get on Eastern European airlines before the wall came down.

Not good enough Emirates Airlines - so it's a Ditched Helicopter for you and Servisair

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About Me

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Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.