I had a new knee in early December and the two weeks before that I was flying Emirates from Birmingham and, being unable to walk far pain free, needed golf cart transport to the gate if possible. I looked at the website - nothing, so when I checked in with the Servisair rep (on behalf of Emirates) I explained my situation and asked what I should do - both in Birmingham and in Dubai upon arrival.
The first problem was that she barely spoke English and had great difficulty understanding what I was talking about and when she did she was totally dismissive - basically saying she didn't know and wasn't prepared to find out. It was very much like the level of service you used to get on Eastern European airlines before the wall came down.
Not good enough Emirates Airlines - so it's a Ditched Helicopter for you and Servisair
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