Monday, February 18, 2008

Two Ditched Helicopter and a Golden Helicopter Award

The first comes from Philip Pagan:
" I would like to nominate the refuse department of Carlisle City Council for a ditched helicopter award.
Last week I was on holiday and my son forgot to put out our refuse which has recently been changed to twice weekly collection. As I did not want to put the refuse in my car I asked my son if I could borrow his works van and take it in that.
When I arrived at the council depot (a journey of about three miles) a little man jumped out of his tin hut and the conversation proceeded as follows:

Little Man: “You can’t bring trade waste in here”

Me: “Its not trade waste it’s my own refuse, I missed the collection earlier in the week”

Little Man: “You can’t come in here with a van weighing over 3.5 ton”

Me: “Okay, I will take my refuse out of the van and wheel it up it the skip on foot”

Little Man: “You need a permit to do that”

Me: “Okay, will you issue me with a permit please”?

Little Man: “You need to ring this number to obtain a permit”

Me: “Okay I will do that”

Little Man: “No point doing that it’s closed on the weekend!”

Me (Sarcastically): Okay I will just dump it on the pavement then shall I?”

Little Man: (Seriously): “£3,000 fine if you do that!”

My refuse was duly returned home where it will have to sit for two weeks until the next scheduled collection."

I think that's a definite Ditched Helicopter to CARLISLE CITY COUNCIL

Next comes a REPEAT AWARD!!!

I flew British Aiways from Johannesburg last week (Client booked it) and, as normal, they said that the computer would be selecting certain seats to fill in a confidential questionaire. I was selected and in answer to the final two questions - "What was the single best and worst things about this flight" I answered "The flat bed seats" to the first and "the crew" to the second and handed it in.

10 minutes later the, appallingly titled, Cabin Services Director (Chief Stewardess) came and asked me what was wrong with the crew!!!!

How to get things totally wrong! (incidentally what was wrong with them was that they were careworn, and bordering on the aggressive)

So a repeat Ditched Helicopter Award to BRITISH AIRWAYS

Now for the good news - a Golden Helicopter Award for outstanding service.
I ran a workshop for the delightful GfK Marketing Services recently at their retreat held in the simply delightful Ashford Castle in Galway, Ireland. It is a magical place with fantastic food and outstanding service. Guys you MUST surprise your other halves with a weekend there - and you can fly at a very reasonable price from Luton direct to Galway.
So a Golden Helicopter Award goes to ASHFORD CASTLE

About Me

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Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.