So I then packed up the books, went onto the FedEx website only to find that you first needed to set up an account, which I completed and they said an agent would call within 24 hours to get it all organized. Sure enough a few hours later I got a phone call who asked details about me and my company and she said, “You don’t need an account if it’s just a single shipment you’re making you can just do it straight through the website.”
So I then went on the website only to find that you DID need an account so I called them and a very robotic person told me that, “Yes, the only way you could ship in this situation was to do it through her over the phone,” so I thought, “Okay” so we went through the process until we got to the end when she told me the price would be £101.50!
I told her that I’d been quoted £63 and she said, “Oh that must be by Inter[parcel or Parcel2Go, they’re much cheaper than we are.” “But it is still FedEx that they’re shipping through,” I said “Oh yes but they’re much cheaper than us. Would you like to go ahead?” “Why would I want to go ahead with you if I can get it significantly cheaper elsewhere?” to which the reply was, “I don’t know.”
This was really a poor experience, there must be a better way of FedEx handling this situation both to their benefit and their customers’ benefit and as a result this month FedEx get a well deserved Ditched Helicopter Award.
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