In October, it was The Professional Speakers’ Association Annual Convention and it was held at the Hilton in Coventry over 3 days. On arrival a number of my colleagues found that there was no soap in the rooms. They went to the reception and said, “There is no soap in our rooms,” to which the reply was, “No, that’s correct,” “What are you going to do about it?” they asked and the response was, “They missed the delivery and there won’t be another one till Thursday.” They were then asked whether there were shops in the area where they could buysoap and were told that they weren’t allowed to do that.
A colleague of mine Alan Stevens then Tweeted about what an appalling situation it was that there was no soap in the rooms in a major hotel and also that the charges for Wi-Fi internet access were extortionate. 2 hours later he had an email from Hilton Hotel’s head office in the US apologizing for this situation and half an hour later the soap was delivered and indeed all the delegates in the convention received soap and free Wi-Fi access!
Hilton apparently monitor Twitter 24/7 – do you?
Whilst this was a quite unacceptable situation that we found, I am a little reluctant to give Hilton just a Ditched Helicopter Award since they excelled themselves in correcting of the situation so I think what I’ll do is give them one of each, a Ditched Helicopter and a Golden Helicopter Award goes to Hilton Hotels.
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- Roger Harrop
- Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.