This comes from my friend Jane Green:
"Roger – I know you are a standard bearer for good service – and I’m afraid as a journalist and fortysomething lady – it is something I am rather vocal about. We are just so awful at good service in this country.
On Monday I counted a wasted 30 minutes of pressing numbers on my phone to get through to a human being – and then they usually couldn’t help as my question wasn’t in their script. Try calling Hewlett Packard – if you can find a number!
So, I am a bit embarrassed at how excited I am at having found a company who answer the phone within 3 rings – with a polite, helpful and jolly person at the other end. AND they are in the UK. How rare is all of that?
The company is UKFast – they are based in Manchester, have been going about 10 years and now have about 100 young staff. They keep winning awards and I’m not surprised. They are a hosting company – and since I put my business on their servers, our site speed has increased by a whopping 2,600% (yes it was very slow before). I know you know how important download speed is for an online business.
But their service is what’s impressed me Roger. And I love the fact that they are based here in the UK. Try it yourself – call them and you will see – they have to answer the phone within 3 rings."
I have no hesitation, therefore, in awarding UK FAST a GOLDEN HELICOPTER AWARD
- ► 2012 (15)
- ▼ October (3)
- Roger Harrop
- Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.