"Roger – I know you are a standard bearer for good service – and I’m afraid as a journalist and fortysomething lady – it is something I am rather vocal about. We are just so awful at good service in this country.
On Monday I counted a wasted 30 minutes of pressing numbers on my phone to get through to a human being – and then they usually couldn’t help as my question wasn’t in their script. Try calling Hewlett Packard – if you can find a number!
So, I am a bit embarrassed at how excited I am at having found a company who answer the phone within 3 rings – with a polite, helpful and jolly person at the other end. AND they are in the UK. How rare is all of that?
The company is UKFast – they are based in Manchester, have been going about 10 years and now have about 100 young staff. They keep winning awards and I’m not surprised. They are a hosting company – and since I put my business on their servers, our site speed has increased by a whopping 2,600% (yes it was very slow before). I know you know how important download speed is for an online business.
But their service is what’s impressed me Roger. And I love the fact that they are based here in the UK. Try it yourself – call them and you will see – they have to answer the phone within 3 rings."
I have no hesitation, therefore, in awarding UK FAST a GOLDEN HELICOPTER AWARD
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