Friday, June 18, 2010

Ditched Helicoper Award - Barclaycard

I travel overseas a lot and,of course, I use my credit cards overseas. I have two - a Bank of Scotland business Mastercard and a private Barclaycard - which I've had for ever.

These days credit card providers like you to let them know when you go overseas to help with fraud prevention so every two or three months I call them to let them know my upcoming trips.
At BOS I get a charming Scottish lady who I get straight through to, who takes all the details down, we have a nice chat and it's all very painless.
However with Barclaycard it's got progressively more and more difficult. It was fine for a while , then the operative (when you finally get through to them after lots of button pushing and listening to things you are not interested in) told me she could only take down one country at a time and I would have to ring from that country to tell her the next country I was flying to!! I then asked to speak to her supervisor - who was helpful and took down all my information.

Now however - that doesn't work - and Barclaycard insist that you can only go to one country at a time - what nonsense. I tried escalating it up the tree and sending emails but you just get a standard response which answers none of your questions.

So after 30 years with Barclaycard I've now dropped them and gone to a Marks & Spencer Mastercard - who couldn't be more helpful. They give you a discount in their shops AND they don't even want you to tell them you are going abroad!

So a well earned DITCHED HELICOPTER AWARD goes to BARCLAYCARD - goodbye.

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Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.