Sunday, March 21, 2010

Ditched Helicopter Award - Toilet Seats!

We re-modelled our bathrooms and WCs at home last year - at great expense- and used Ripples in Oxford to do the job. They were excellent no real complaints and we were very happy with the result but then we come to toilet seats!

On their recommendation we had "soft closer" hinges for the toilet seats - all very nice - but then after a very short time they gave up soft closing, firstly on one toilet and then the second.

We have now waited over six months for replacement hinges - which, apparently, need to come from Keramag in Germany. I have constantly chased Ripples who, of course, blame Keramag and I have been in contact with Keramag who pretend to be helpful but insist I go through Ripples......

When will companies learn that it's the small things that people remember where and lack of service is involved?


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About Me

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Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.