Sunday, March 21, 2010

Ditched Helicopter Award - Toilet Seats!

We re-modelled our bathrooms and WCs at home last year - at great expense- and used Ripples in Oxford to do the job. They were excellent no real complaints and we were very happy with the result but then we come to toilet seats!

On their recommendation we had "soft closer" hinges for the toilet seats - all very nice - but then after a very short time they gave up soft closing, firstly on one toilet and then the second.

We have now waited over six months for replacement hinges - which, apparently, need to come from Keramag in Germany. I have constantly chased Ripples who, of course, blame Keramag and I have been in contact with Keramag who pretend to be helpful but insist I go through Ripples......

When will companies learn that it's the small things that people remember where and lack of service is involved?

So a DITCHED HELICOPTER AWARD goes to RIPPLES BATHROOMS and to KERAMAG

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I am an Oxford based Business Expert, International Speaker, Business Advisor, Author, Mentor and Consultant who (I am told!) inspires and entertains my audiences with my acclaimed 'Staying in the Helicopter®' series of keynote speeches, seminars, workshops and master classes focussed on transformational change and profitable growth. I am a former plc CEO, The Academy for Chief Executives Speaker of the Year and Past-President of The Professional Speakers Association. So what all that means is that I just love working with people helping them to grow and develop their businesses - from the smallest one-man start-up to the largest multi-national corporate. It's all about seeing the wood for the trees, getting up in my helicopter, and keeping it simple! I do believe that business is really simple it's just us human beings that make everything complex.