This from Thomas Coles:
" I think this Waitrose deserves a Golden Helicopter award, both for the customer service and the swift Twitter service too:
Tweet: Thomas Coles @thomascoles
Seriously impressive customer service from @waitrose Islington. Just dropped a bottle of wine and they wouldn't let me pay for it.
From Waitrose same day:
@thomascoles Hi Thomas, thanks for the great feedback. I'll pass this to the Islington shop."
I agree - EVERY company should be monitoring tweets for mentions good ior bad (use Twilert)
so a Golden Helicopter Award goes to Waitrose
- ▼ August (2)
- Roger Harrop
- Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.