I was in their branch in Henley on a Saturday in a queue of 18 people waiting to pay. There was one member of staff on the tills and one attempting to explain how the self service stations work. They are clearly not straightforward or user friendly as he was struggling.
Other staff were wandering about - apparently doing very little but finally after some mumbling by the queue one of them went onto a spare till.
When I finally got to her to pay she went out of her way to tell me that “I shouldn’t be doing this” and grumbling about the management.
Can you imagine any member of staff in a well run company like Pret a Manger or Apple ever saying something like that?
A Ditched Helicopter Award therefore goes to WH Smith
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