Monday, May 09, 2011

Ditched Helicopter Award for lousy service to E Buyer

I purchased a Bluetooth Targus remote control for my slides from EBuyer only to find on delivery that whilst it said it was Mac compatible the instructions did not cover for a Mac.
I therefore spoke to the technical people at Targus who told me I had been sols an obsolete remote that was no longer supported and that I should return to the seller and seek a refund.
This I did only for the women at EBuyer to tell me that "We are perfectly entitled to advertise sell obsolete products and not tell people that they are". She also demanded to know why I had spoken to Targus as EBuyer had their own technical people.
All quite staggeringly appalling.

A well earned Ditched Helicopter therefore goes to EBuyer.com

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I am an Oxford based Business Expert, International Speaker, Business Advisor, Author, Mentor and Consultant who (I am told!) inspires and entertains my audiences with my acclaimed 'Staying in the Helicopter®' series of keynote speeches, seminars, workshops and master classes focussed on transformational change and profitable growth. I am a former plc CEO, The Academy for Chief Executives Speaker of the Year and Past-President of The Professional Speakers Association. So what all that means is that I just love working with people helping them to grow and develop their businesses - from the smallest one-man start-up to the largest multi-national corporate. It's all about seeing the wood for the trees, getting up in my helicopter, and keeping it simple! I do believe that business is really simple it's just us human beings that make everything complex.