Wednesday, January 12, 2011

Ditched Helicopter Award for lousy service to Dixons

This from Richard Wood of Gillissa

"I would like to nominate Dixons for one of your Ditched Helicopter awards for the worst customer service experience I have ever had. It would take quite a while to summarise the whole horrendous saga, but in essence we bought a product that died within 3 days of purchase and nearly 4 weeks later we are still trying to get them to take it back. Apart from their voice recognition system (which basically doesn’t), you then go through an incomprehensible set of options (which aren’t the ones you need) and then finish with a litany of false, misleading and factually inaccurate information from the people on their helpdesk.

I wouldn’t buy anything from either Currys or Dixons ever again"

A well deserved lousy service Ditched Helicopter Award to Dixons

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Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.