Monday, November 02, 2009

Ditched Helicopter Award

I flew on Air India recently was initially impressed to see than online check-in was from 36 hours before the flight unlike 24 hours on most airlines.

Unfortunately from that moment on it was downhill all the way!

I found that I was unable to check in online at all - and was subsequently told that Air India actually don't have the capability to do so - but they thought it would be a good idea to say that they did!

The flight took off late evening and I therefore told the stewardess that I would not be needing a meal and for me not to be disturbed. I then put on my eye shades and a blanket and went to sleep straight after takeoff.

Next thing I know I'm being shaken awake by a stewardess to be asked if I wanted dinner! When I explained that I asked not to be disturbed I was told "it's a company rule we have to wake you to dinner".

The whole experience was very much like the old days of state-owned airlines and I therefore have to give AIR INDIA a DITCHED HELICOPTER Award.




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I am an Oxford based Business Expert, International Speaker, Business Advisor, Author, Mentor and Consultant who (I am told!) inspires and entertains my audiences with my acclaimed 'Staying in the Helicopter®' series of keynote speeches, seminars, workshops and master classes focussed on transformational change and profitable growth. I am a former plc CEO, The Academy for Chief Executives Speaker of the Year and Past-President of The Professional Speakers Association. So what all that means is that I just love working with people helping them to grow and develop their businesses - from the smallest one-man start-up to the largest multi-national corporate. It's all about seeing the wood for the trees, getting up in my helicopter, and keeping it simple! I do believe that business is really simple it's just us human beings that make everything complex.