Monday, November 02, 2009

Ditched Helicopter Award

I flew on Air India recently was initially impressed to see than online check-in was from 36 hours before the flight unlike 24 hours on most airlines.

Unfortunately from that moment on it was downhill all the way!

I found that I was unable to check in online at all - and was subsequently told that Air India actually don't have the capability to do so - but they thought it would be a good idea to say that they did!

The flight took off late evening and I therefore told the stewardess that I would not be needing a meal and for me not to be disturbed. I then put on my eye shades and a blanket and went to sleep straight after takeoff.

Next thing I know I'm being shaken awake by a stewardess to be asked if I wanted dinner! When I explained that I asked not to be disturbed I was told "it's a company rule we have to wake you to dinner".

The whole experience was very much like the old days of state-owned airlines and I therefore have to give AIR INDIA a DITCHED HELICOPTER Award.

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Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.