Friday, June 27, 2008

Ditched Helicopter Award - Abbey

This comes from David Winch:

"I am moving shortly and, having been completely satisfied with Abbey's home insurance products in the past, I contacted them for a quote for the new place.

One of the first things they wanted was the postcode, which I gave. I was met with the classic 'Little Britain' "Computer says No" response!

"This is an incorrect postcode, Sir. Please can you give me the correct postcode so I can proceed with your quotation?"

So I informed them that:
a/. This was the postcode on the Estate Agent's particulars
b/. I had put this postcode into and it had showed me the correct location to view the property
c/. While we were talking, I put it into and achieved the same correct result
d/. Also while we were talking, I had entered the address into the postcode finder on Royal Mail's website and it had given me the same postcode

"Ah, but my computer's telling me it doesn't recognise this postcode. Is it a new property?"

So I told them that it was approximately ten years old, but I was aware that the village in question had all its postcodes changed - about four years ago! - so I hoped their system might have caught up by now.

The poor operative had no where to go but to say once more that she couldn't proceed without a postcode that her computer deemed to be correct.

Are you surprised that I've gone elsewhere?"

A definite Ditched Helicopter Award to Abbey

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Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.