Here's one from my friend Alan Stevens, the Media Coach:
"I took advantage of Air Canada's online check-in system recently. Being well over six feet tall, I need the leg room provided in the over-wing exit seats. Before I checked in, I phoned the Air Canada office and asked what rows to pick. "18 and 19", I was told, by a very nice man who said he was also very tall, and always booked into those rows at online check-in. So, I went online, only to find that rows 18 and 19 were not available. I rang Air Canada again, and was told this time "You can't book those rows online". "But" I protested "the last time I rang, I was told it was possible". "You can't have been told that" came the reply "and you can't have spoken to anyone here". So there you go. Customer Service nil, Air Canada one."
Definately a Ditched Helicopter Award for Air Canada this one!
- ► 2012 (15)
- Roger Harrop
- Roger Harrop, The CEO Expert, has spent over 25 years leading international business at the highest level, ultimately a plc, putting him in a unique position to deal with contemporary business challenges. He is ranked in the top 10 of Management and Strategy Speakers worldwide by Speaker Wiki and twice voted by the members of The Academy for Chief Executives 'Speaker of the Year' He is an, Oxford, UK based, international motivational business growth speaker who inspires and entertains his audiences with his acclaimed Staying in the Helicopter® programmess. Over 20000 CEOs, business leaders in 40 countries have achieved transformational change through his thought provoking and entertaining talks laced with real-life stories, anecdotes and humour. Roger is an author, accredited SME business advisor, mentor, and independent director and has run businesses for major multi-national corporations. He is a Past-President of The Professional Speakers Association, a former Vice-President of The Institution of Mechanical Engineers, and a Liveryman with The Worshipful Company of Marketers.